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- #Air traffic controller salary honolulu professional#
Reviews comment cards and guest satisfaction results with employees.Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Up-sells products and services throughout the event process. Assists in the sales process and revenue forecasting for customer groups. Supporting and Coordinating with the Sales and Marketing Function Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. Ensures hourly employees understand expectations and parameters for event activities. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Stays available to solve problems and/or suggest alternatives to previous arrangements. Uses personal judgment and expertise to enhance the customer experience. 
Responds to and handles guest problems and complaints. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Makes presence known to customer at all times during this process. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.Įnsuring and Providing Exceptional Customer Service. Performs other duties as assigned to meet business needs. Participates in customer site inspections and assists with the sales process as necessary. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Uses his/her judgment to integrate current trends in event management and event design. #Air traffic controller salary honolulu how to#
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.Manages group room blocks and meeting space for average to large-sized assigned groups.Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.Adheres to all standards, policies, and procedures.Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
#Air traffic controller salary honolulu professional#
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major at least 1 year experience in the event management or related professional area required.High school diploma or GED experienced (1 - 2 years of experience) in the event management or related professional area.Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Ensures their property events have a seamless turnover from sales to service back to sales. This position primarily handles events of average complexity. Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. Location Renaissance Washington DC Downtown Hotel, 999 Ninth Street NW, Washington, District of Columbia, United States VIEW ON MAP
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